Frequently Asked Questions (FAQ)
Ellen’s Silkscreening is a medium sized apparel printing and embroidery company based in South Pasadena, California. We regularly handle printed and embroidered orders of between 24 and 5,000 units in-house on a 7-10 working day turnaround. Our knowledgeable sales team also sources out printed promotional product orders to a large network of vendors on a daily basis.
silkscreening, silk screen, screen printing, embroidery, embroider, applique, promotional products, drinkware, notebooks, flash drives, pens, pencils, banners, bottle openers, lanyards, balloons, keychain fobs, flash lights, sunglasses, T-Shirts, Sweatshirts, Polos, Knits, Layering, Fleece, Woven Shirts, Outerwear, Pants, Shorts, Infants and Toddlers, Headwear, Bags, Accesories,
22214
page-template-default,page,page-id-22214,_masterslider,_ms_version_3.5.3,qode-social-login-1.1.3,qode-restaurant-1.1.1,stockholm-core-1.1,select-theme-ver-5.1.8,ajax_fade,page_not_loaded,menu-animation-underline,wpb-js-composer js-comp-ver-6.0.5,vc_responsive
Title Image

Frequently Asked Questions (FAQ)

When placing an order, are there any minimum quantity requirements?

Yes!

Screen Printing

Our basic order minimum is 24 units if Ellen’s is supplying the goods and the imprint has 2 colors or less. However, some orders may have higher minimums.

The minimum is calculated by adding 12 units for each color printed in a particular location on an item. For example, if a customer needed a t-shirt with a 4 color design on the front and a 1 color design on the back, the order minimum for that shirt would be 60 units. (4 colors on the front plus 1 color on the back = 5. 5×12=60)

Embroidery

Our minimum is 24 units if Ellen’s is supplying the goods.

Promotional Products

Order minimums vary depending on the particular item being ordered. Please call for this information.

Can the customer supply the goods to be printed or embroidered in an order?

We apologize, but no.

Customer supplied items are not accepted at Ellen’s Silkscreening. We like to source all of our goods ourselves, both to ensure our customers receive the highest quality items and to make sure we are using the right kinds of ink and thread for the job.

What is your order turnaround time?

Screen Printing & Embroidery

Our standard turnaround time for screen printed and embroidery orders is 7-10 working days from receipt of proof approval. (For all new orders we generate an email proof for customer review and approval)

Promotional Products

Turnaround times for promotional product orders are typically 2-3 weeks from proof approval.

Do you offer rush turnaround times?

Order size and production schedule permitting, we do. We offer rush turnarounds from 2-5 days. Additional fees apply.

Can I order online?

Yes you can! We currently offer our most popular items in our online store. For inquiries about any of the other goods we offer, please call us for a quote at 626-441-4415.

What artwork formats do you accept?

We accept graphic design (.ai, .eps) and photographic files (.psd, .tif). Note that photo files should be set at the desired imprint dimensions with a resolution of 300 dpi. We can also accept original drawings or paintings up to 8.5″ x 11” provided they can be placed on a flatbed scanner.

How should I prepare my artwork files?

Please visit our Artwork Preparation page for all the details.

When do you require payment?

We require a 50% deposit to begin an order with the balance due on pickup/delivery.
We accept cash, check, Visa, Discover, and Mastercard.

What are your quantity price breaks?

Our standard quantity price breaks are at: 24, 48, 72, 96, 144, 288, 432, 1000, 2500, 5000, 10,000.

What apparel brands do you carry?

Lots!

Please visit our online catalogs to view a list.

Do you offer design services?

We do.

We have 2 in-house graphic designers. We bill their time at $50 per hour.

Green Ink
Red Splash Blue